Le Moulin de la Crouzille
Terms and Conditions
The terms and conditions for booking Le Moulin de la Crouzille (The Mill) are listed below. Please keep this sheet for your reference.
The signing of the booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).
The Mill is available to rent for 7 nights at a time (Saturday to Saturday). Stays less than this will incur a cleaning fee.
The Mill is available for occupation from 4.00pm local time on the day of arrival and is to be vacated by 10.00am on the morning of departure. Vacating after 10.00am may incur a charge equivalent to one days accommodation cost unless previously agreed with the owner.
A non- refundable deposit of 25% of the total value of the booking is required upon booking. Upon receipt of your deposit we will send you confirmation. Payment of the balance is due 8 weeks prior to your arrival date.
Assuming receipt of the balance, we will send out directions and lock box number to The Mill 2 weeks prior to your arrival. Failure to pay final balance within 8 weeks prior to your arrival may lead to cancellation of your booking and loss of deposit.
The client is solely responsible for any damage or breakages that may be caused to the property or its contents during their stay. We require a refundable security breakage deposit of £200 to be paid with your balance prior to travel. This deposit will be repaid to your party once the House Keeper has reported no damage and you have returned the keys.
The Housekeeper checks the home before your arrival and after your departure and will advise us of any damage/loss. This may include additional cleaning costs for removal of stains due to spillages. We reserve the right to retain the security deposit (either in part or full) to cover damage or non- return of keys. Receipts for repairs/replacements will be provided in the unlikely event that
such retention of the security deposit is necessary. Plus further documentation or photographs can be provided if requested.
We reserve the right to pursue a guest for recompense for any and all damages caused which may
exceed the value of the security deposit and will require payment within 14 days of being served notice of this.
Should the property be found in an unacceptable condition (excessive trash, excessive laundry or generally neglected) we reserve the right to retain the total security deposit plus further costs if required. A list of departure instructions will be provided in your home to help with your departure of the property. We recommend you use this as a checklist upon your departure to reduce the risk of any charges.
CANCELLATION BY GUESTS
In the event of your party needing to cancel, we will retain the deposit and the following conditions will apply.
- Up to 8 weeks – no cancellation charge
- 4-8 weeks – 50% of rate refunded
- 2-4 weeks – 25% of rate refunded
- Less than 2 weeks – no refund
- Any cancellation within the final 2 weeks will regrettably result in loss of the whole booking fee (not including the security deposit)
- Failure to pay the final balance by the due date (12 weeks prior to arrival) may result in loss of the
- booking and deposit. If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.
- We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.
EVENTS BEYOND OUR CONTROL
The owners and their housekeeper accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond our control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.
DIRECTIONS, KEYS & CODES
It is your sole responsibility to ensure you have all documentation relating to the directions to your home and the lock box codes for access to the keys to The Mill BEFORE you depart for your vacation. For security measures, lock boxes may be changed at last minute at owners’s discretion. Should you not be able to gain entry, you MUST call the emergency number Telephone 0524171682 / Portable 0634146340 for the access code on the day of your arrival.
SAFETY & SECURITY
To comply with fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property. The swimming pool and its equipment are used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times whilst in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items provided
In the unlikely event of a problem arising whilst you are on holiday you should immediately
contact firstname.lastname@example.org who will seek to resolve the matter speedily. Your satisfaction IS paramount to us and should you consider that the matter is of a serious nature, you must contact us DURING your stay and not upon your arrival home. If the problem has not been reported
during your stay we cannot accept any responsibility.
LIABILITY – The property is privately owned and neither the owners nor their appointed staff accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal
effects, however caused. The owners reserve the right of entry to the property at any time. (This
includes such workers as pool maintenance, gardeners etc)
Website description: whilst all information supplied on the website is deemed to be correct, it is understood that the information supplied is for guidance purposes only and does not form any part of contract.